How to Create a Business Services Online (BSO) Account

We have a new log in process for BSO wage reporting services.

Your personal and business accounts will use the same credentials but remain separate.

You only need to verify your identity once. After successful verification, your existing BSO user ID, along with any activated services, will be associated with your new credential.

If you leave your company, your credential and BSO user ID will remain associated with your identity.

Steps and Tips for Verifying Your Identity

1. Start here! Our Business Services Online (BSO) Welcome page is your starting point for the following employer services:

• Wage File Upload.
• W-2/W-2C Online.
• AccuWage Online.
• Social Security Number Verification Service (SSNVS).
• View wage report name/SSN errors.

IMPORTANT: ALWAYS start from BSO Welcome page when attempting to access BSO.

2. Select either the Log in or the Create account link from the Employers box.

Use this option if you are:

• An employer.
• An employee submitting on behalf of your employer.
• A sole proprietor.
• A volunteer.
• A 3rd party submitter who submits on behalf of other companies.

3. Choose one of the three sign-in options below:

Next, navigate the authentication process to verify your personal identity using one of the Credential Service Providers (CSPs such as ID.me, Login.gov) above.

Note: Your BSO User ID and password are no longer used during the sign in process. Your BSO account still exists and will be available after you verify your identity. Your personal and business data will remain separate.

Ways to Get Registered to Access BSO Employer Services

Below are common paths that users may take to get registered If you already have an existing Social Security online, Login.gov, or ID.me account that you have used previously, you do not have to create an account. Please visit our Employer W-2 Filing Instructions & Information page for more on wage reporting services.

First Time User with Login.gov

Standard to Advanced Account with Login.gov

Sign in to Your ID.me Account with Extra Security

Disclaimer: The information above is current, but subject to change.

Adding Extra Security

If you are an existing user, you may be asked to add extra security. If you are, be prepared to take clear photos of your driver’s license or state-issued ID with a smartphone. You can also input your ID and financial information.

When you get to this screen you MUST add extra security:

A letter with your upgrade code will arrive in the mail via USPS in 5 to 10 business days.

Select “Yes, enable my extra security.”

Enter the upgrade code from the letter, then select “Submit Upgrade Code.”

You have successfully added your extra security feature!

Requirements for a Credential with Extra Security

You may need the following to create an account:

• A valid email address.
• A Social Security number.
• A working mobile phone able to receive text messages.
• Your driver’s license information or state-issued ID.
• Your full legal name as listed on your Social Security card.

You may need to provide financial information such as:

• The last 8 digits of a credit card (Visa, Mastercard, or Discover card).
• Information from a W-2 tax form.
• Information from a 1040 Schedule SE (self-employment) tax form.

NOTE: You may not be able to create a credential if you:

• Recently moved.
• Recently changed your name.
• Blocked electronic access to your personal information.

If you encounter issues with a CSP and have not yet tried to use ID.me. We recommend you try creating an account with ID.me prior to reaching out for assistance.

If you are unable to create an account on your own, please visit our Customer Support for Wage Reporting page.

We are committed to protecting your information and benefits. That’s why we ask for personal information to verify your identity. We work with external CSPs to securely verify your identity. We do this to protect your data while making our online services easy for you to use.

How to Request the Employer Suite of Services

1. Select the ‘Request New Services’ link from the Manage Services menu.

Request the employer suite of services and wait for the activation code to be mailed to the employer address on file with the IRS. The activation code can take anywhere from 15 to 20 days to arrive at your employer’s address.

Once you receive your activation code:

• Log back in to BSO.
• Select ‘ENTER YOUR ACTIVATION CODE’.
• Enter the activation code.

What You Can Do Now

We recommend you start the registration and authentication process for BSO before the W-2 reporting season in January. It can take up to 2 weeks to complete registration.

If you already have a Social Security online account, Login.gov, or ID.me credential, visit our BSO Welcome page select “Log in” in the “Employers” box. Use your credential to sign in and add the additional levels of security.

Once the credentialing and authentication process has been completed, current BSO User ID(s) will be associated with your credential.

Don’t wait until the W-2 reporting season!

Extra security is a requirement to access the following BSO employer services:

• Wage file upload.
• W-2/W-2C online.
• AccuWage online.
• Social Security Number Verification Service (SSNVS).
• View wage report name/SSN errors.

You will not be able to use these services without adding the additional levels of security to your account.

Tips to get through the process smoothly

• Slow down! Take your time. Please navigate through the process slowly and carefully. A simple keying error could cause an authentication issue and lock you out of the system.
• When uploading images of your driver’s license be sure to provide clear pictures of the front and back. A blurry picture may cause authentication issues.
• Make sure you are using the full legal name that is recorded on your driver’s license and Social Security card.
• Make sure to clear your browser history and use the most current browser available.

Additional Information

Foreign Address without SSN

If you are a registrant with a foreign address and do not have a Social Security number (SSN), you will not be able to file your W-2/W-3 reports electronically. Instead, you will need to mail paper Forms W-2/W-3 and W-2c/W-3c to our Wilkes-Barre Direct Operations Center. Please visit the Paper Forms W-2 & Instructions page for address information

Foreign Address with SSN

If you are a registrant with a foreign address and have an SSN, you may be able to access our Business Services Online (BSO) wage reporting services. You can do this by creating or using an existing ID.me account. Access to the BSO application requires multifactor authentication. ID.me is a Single Sign-On CSP that meets the U.S. government’s most rigorous requirements for online identity proofing and authentication. To register, you must start at the BSO Welcome page. From the “Employers” box select the ‘Create account’ link to verify your identity with ID.me.

BSO Users without EIN

Users registering without an Employer Identification Number (EIN) will not be able to request an activation code for wage reporting services. We can send the activation code only to users with a valid EIN and address on file with the IRS. Instead, you will need to mail paper Forms W-2/W-3 and W-2c/W-3c to our Wilkes-Barre Direct Operations Center. Please visit the Paper Forms W-2 & Instructions page for address information.

Paper Filing Reminders

Users registering without an Employer Identification Number (EIN) will not be able to request an activation code for wage reporting services. We can send the activation code only to users with a valid EIN and address on file with the IRS. Instead, you will need to mail paper Forms W-2/W-3 and W-2c/W-3c to our Wilkes-Barre Direct Operations Center. Please visit the Paper Forms W-2 & Instructions page for address information.