Representative Payee Site Reviews conducted by Protection and Advocacy System

As a representative payee, you are responsible for keeping records and, when requested, reporting to us how you spend the benefits received on behalf of a Social Security beneficiary or Supplemental Security Income (SSI) recipient.

You may receive a Representative Payee Report form for you to account for the Social Security or SSI benefits received or we may select you for a representative payee review. The review is to determine if you have performed the following duties:

  • Managed funds so the beneficiary(ies) have no unmet current needs
  • Accounted for all funds received and spent
  • Conserved any unspent funds in appropriate manner, and
  • Complied with representative payee accounting and reporting responsibilities.

Protection and Advocacy System (P&As)

On April 13, the President signed the Strengthening Protections for Social Security Beneficiaries Act of 2018. The law requires SSA to make annual grants to a National Association Grantee, and P&As organizations serving each state, territory, or the American Indian Consortium, for the purpose of conducting all representative payee reviews.

The P&A conducts a review, which includes:

  • an interview with the individual or organizational representative payee;
  • a review of the representative payee’s financial records for the requested beneficiary or sample of beneficiaries served;
  • a home visit and interview for each beneficiary included in the review; and
  • an interview with legal guardians and third parties, when applicable.

Financial Records Representative Payees Should Have Available for Review

When the P&A schedules the review, the reviewer will request the records needed for each beneficiary. Some common financial documents that representative payees may be asked to provide are:

  • a beneficiary budget;
  • a beneficiary ledger;
  • individual bank statements;
  • Collective account bank statements;
  • receipts of income;
  • account balances;
  • bank reconciliation records;
  • cancelled checks;
  • expense documentation including receipts, bills, and rental agreements;
  • how the payee keeps conserved benefits (e.g., checking, savings, etc.); and
  • any other financial documents that pertain to a beneficiary’s Social Security and/or SSI benefits.

Results of Review

If the results of the review find that you (the payee) are not fulfilling the duties of a representative payee, corrective action(s) may be required in order for you to continue to serve. The P&A or SSA will contact you to explain the findings and initiate a corrective action. Once all corrective actions are satisfactorily completed, the P&A or SSA will notify you in writing that the review is complete.

If the review finds that no corrective action is required, the representative payee will receive a notice advising them that the review is complete.

Information for Beneficiaries, Legal Guardians, and Third Parties

To ensure satisfactory oversight of Social Security and SSI benefits, the P&A will conduct a home visit and interview of beneficiaries served by the representative payee selected for a review. If applicable, the P&A will also conduct an interview with legal guardians or third parties.

Contacting Social Security

Please visit our website at or if you need to speak to someone, call us toll-free at 1-800-772-1213 from 7 a.m. to 7 p.m. If you are deaf or hard of hearing, call our TTY number at 1-800-325-0778.

For additional information about representative payees, please visit