Martin J. O'Malley Sworn in as Commissioner of SSA
Date: December 20, 2023
Dear Colleague,
Today, Martin J. O'Malley was sworn in as Commissioner of the Social Security Administration.
Visit our blog for more details.
Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
SSA Accomplishments
Date: December 18, 2023
Dear Colleague,
Today, we released a statement from the Acting Commissioner of Social Security, Kilolo Kijakazi, about agency accomplishments.
Visit our blog to learn more.
Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Social Security Celebrates a Season of Giving
Date: December 18, 2023
Dear Colleague,
With the bustling holiday season underway, many of us use this time to give unto others. Whether faith or community calls you to serve the less fortunate, remember that Social Security needs your help to inform people experiencing financial and other hardships about Social Security benefits and services. This includes people with limited income, limited English proficiency, people experiencing homelessness or at risk of homelessness, and people with mental illness.
One way you can help is to remind your members, clients, and others that financial help may be available from Social Security. We updated our toolkit on our Faith-Based and Community Groups webpage. It features suggested social media posts, newsletter articles you can publish, and a list of our Regional Communications Directors so you can request a free speaker (virtual or live) for your group.
We also invite you to subscribe to updates via our Advocates page. Our timely and relevant messages will keep you informed about our new and expanded services and programs so that you, in turn, can educate those in need.
On behalf of everyone at Social Security, thank you for giving your time and raising awareness - this holiday season and throughout the year - among those who need our help.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
@SSAOutreach
oea.net.post@ssa.gov
Help Us Prevent Holiday Scams
Date: December 7, 2023
Dear Colleague,
Help us prevent your clients from falling victim to Social Security-related scams this holiday season. Criminals pretending to be from Social Security and other federal government agencies are tricking victims into sending money or sharing personal information.
We have created a new video on How to Spot a Scam for you to share with your network.
Remind your clients to be skeptical and cautious of unexpected calls or messages. Criminals are using the names of federal government officials and sending pictures of documents, evidence, federal employee credentials, and law enforcement credentials and badges, to try to prove their legitimacy. They may change the picture or use a different name, agency, or badge number, always with the intent to scam people out of money or personal information.
We will NEVER:
- Send pictures of an employee's official federal government identification.
- Suspend someone's Social Security number.
- Threaten someone with arrest or other legal action unless they immediately pay a fine or fee.
- Require payment by retail gift card, wire transfer, internet currency, or cash by mail.
- Promise a benefit increase or other assistance in exchange for payment.
- Send "official" letters or reports containing your personal information via email.
We only send automated emails and text messages to people who have agreed to receive them and only in limited situations, including the following:
- When someone has subscribed to receive updates and notifications by email or text.
- As part of our enhanced security when accessing a personal my Social Security account.
Visit our Scam Awareness and Social Media Resources webpages for additional resources and information on how to report Social Security-related scams.
In addition to your clients, please share this information with members, associates, and other interested parties — because scammers never take a holiday.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
@SSAOutreach
oea.net.post@ssa.gov
Enhance Your Clients' Retirement Savings with the Saver's Credit
Date: December 5, 2023
Dear Colleague,
At the Social Security Administration, we strive to provide you with valuable information to assist your clients in securing a better financial future. The Saver's Credit makes saving for retirement easier and helps your clients achieve their financial goals.
The Saver's Credit, officially known as the Retirement Savings Contributions Credit, encourages people to save for their retirement. This credit allows your clients to receive a tax credit for making eligible contributions to retirement savings plans. By helping your clients take advantage of this credit, you not only assist them in reducing their tax liability, but also guide them towards a more secure retirement.
Here are some key points your clients should consider about the Saver's Credit:
- Eligibility - People meeting certain income and filing-status requirements may qualify. This credit applies to contributions to a 401(k), 403(b) or similar employer-sponsored retirement plan, a traditional or Roth IRA, or an Achieving a Better Life Experience (ABLE) account for which your clients are the designated beneficiary. The Internal Revenue Service (IRS) online questionnaire can help your clients determine if they qualify.
- Credit Amount - The credit amount can be up to 50%, 20%, or 10% of your clients' eligible contributions, depending on their adjusted gross income.
- How to Claim - Your clients must file IRS Form 8880 with their return to claim the credit, whether the return is prepared manually or electronically.
For more information, please read IRS publication, Tax Highlights for Persons with Disabilities and visit their Retirement Savings Contributions Credit webpage.
Please share this important information with your clients. Thank you for your continued support.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
@SSAOutreach
oea.net.post@ssa.gov
How Providing Race and Ethnicity Data Helps All Customers
Date: November 30, 2023
Dear Colleague,
We are continuously working to improve our understanding of how our programs are serving the public. This work includes collection of race and ethnicity data for research and statistical purposes which helps us determine whether we are equitably serving the public. The information your clients provide is voluntary and does not affect decisions on benefit applications.
Why does it matter if people provide race and ethnicity data?
When customers choose to provide race and ethnicity information, it lets us know:
- Who our benefit payments and programs are helping and who may be left out.
- What unintended barriers may impact benefits and services.
- Where to expand outreach efforts.
- How to increase awareness among individuals and families of eligibility for programs and benefits.
In other words, race and ethnicity data can help expand access to our programs, which is one of the objectives in our Equity Action Plan. Examples of how we use this information can be found on our Racial Equity Resources website.
Currently, we collect race and ethnicity information during applications for new or replacement Social Security number (SSN) cards. These applications can be completed through our Online Social Security Number Application or internet Replacement Social Security Card tool, at a local Social Security office or card center. Soon, we will also voluntarily collect this information from parents in participating states during the hospital birth registration process when they request an SSN for their newborn.
Please encourage your clients to provide race and ethnicity information during their application or their child's application for a new or replacement SSN card.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
@SSAOutreach
oea.net.post@ssa.gov
New - Past Benefit Statements Now Available Online!
Date: November 29, 2023
Dear Colleague,
Your clients can now download a copy of their Benefit Statement, also known as the SSA-1099 or the SSA-1042S, for the past six years using their personal my Social Security account.
A Benefit Statement shows the total amount of benefits a person received from Social Security in a calendar year. It lets them know how much Social Security income to report to the Internal Revenue Service on their tax return. If your client misplaced their Benefit Statement, they can instantly get a replacement form for any of the past six years in which benefits were paid with their personal my Social Security account.
Visit our Information for Tax Preparers webpage to learn more.
Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
The Social Security Ticket to Work Beneficiary Satisfaction Survey
Date: November 28, 2023
Dear Colleague,
We are conducting a survey about the Ticket to Work (Ticket) Program with only randomly selected Social Security Disability Insurance (SSDI) beneficiaries and Supplemental Security Income (SSI) recipients. People who receive invitation letters to participate in the survey will be asked to give feedback about their familiarity with, and participation in, the program.
The Ticket to Work Beneficiary Satisfaction survey asks about their awareness of the Ticket Program, experience receiving services from an Employment Network, and their work experience. Information from the survey will help to improve the Ticket Program. It also ensures that we are aware of services that SSDI beneficiaries and SSI recipients indicate they need.
If your clients choose to participate, they have the option to complete the survey online with the personal identification number or QR code in the letter. It can also be completed by telephone interview.
Participation in the survey is voluntary and will not affect their eligibility for benefits now or in the future. We safeguard the information provided and use it for limited purposes, consistent with applicable federal law, regulations, and directives. Also, we do not include their name or other identifying information in published reports or presentations about the survey.
We would appreciate your help with advising beneficiaries and recipients that it is legitimate. You can find more information at Beneficiary Satisfaction Survey Promotional Toolkit - yourtickettowork.ssa.gov.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
National Family Caregivers Month
Date: November 21, 2023
Dear Colleague,
Each November, we observe National Family Caregivers Month. During this time, we recognize those who provide care to our most vulnerable citizens.
We work closely with caregivers to assist our beneficiaries who are unable to manage their own benefits. In these situations, we may appoint a qualified family member, friend, or interested third party to serve as a representative payee and conduct business on behalf of the beneficiary.
To learn more about the representative payee program, please visit https://www.ssa.gov/payee/. Please share this information with your clients, members, colleagues, affiliates, and other interested parties.
Sincerely,
Stephen McGraw
Acting Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Social Security Recognizes Hunger and Homelessness Awareness Week
Date: November 15, 2023
Dear Colleague,
Hunger and Homelessness Awareness Week is November 11-18. As a member of the United States Interagency Council on Homelessness (USICH), we actively support USICH's mission of preventing and ending homelessness in the United States.
Below are resources that can assist you and your clients who are experiencing homelessness or housing insecurity.
We encourage you to share these resources with your clients and colleagues.
Sincerely,
Stephen McGraw
Acting Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Honoring Veterans and their Families
Date: November 9, 2023
Dear Colleague,
As we prepare to observe Veterans Day, we honor and thank all veterans and their families for their service and sacrifice.
Many veterans understand their benefits but have questions about what is available for their families. For veterans receiving benefits, certain family members may qualify for dependent disability or retirement benefits based on the veteran's work, including their:
- Spouse.
- Divorced spouse.
- Minor children.
- Adult child disabled before age 22.
Payments to family members will not reduce the worker's benefit. Your clients can review benefits based on their own or their spouse's record by signing in to their personal my Social Security account.
Social Security also provides employment guidance for veterans with disabilities who receive benefits and are considering returning to work. They should review our publication Journey to Success: Employment Tools for Veterans with Disabilities.
To learn more about how we support veterans and their families, visit our Information for Military & Veterans webpage.
I encourage you to share this information with your clients, members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Native American Heritage Month
Date: November 1, 2023
Dear Colleague,
November is Native American Heritage Month, an opportunity to celebrate the rich and diverse cultures, traditions, and histories of native people and acknowledge the important contributions they make across the country.
We are proud to share some of the resources and tools we developed to help the American Indian and Alaska Native community. Our American Indians and Alaska Natives webpage provides your clients with access to specific information about Tribal services and communications. They can also learn how to apply for benefits, how to get a Social Security number and card, and how to check their earnings record and benefit estimates online.
We are committed to making our services more accessible and convenient for Tribal communities. Our local Social Security offices can enter into agreements with AIAN locations where your clients can virtually connect with a Social Security representative. Once an agreement is established, people at Tribal locations that have access to a Microsoft Teams compatible device (desktop, laptop, tablet, or smart phone) and internet service can now use Microsoft Teams to meet with our staff via video.
For more information on video service options or establishing video partner agreements, contact your local Social Security office. Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
SSA Honors National Disability Employment Awareness Month
Date: October 30, 2023
Dear Colleague,
October is National Disability Employment Awareness Month, a time to celebrate the contributions of workers with disabilities and to promote the inclusion and equity of people with disabilities in the workforce. The theme for this year, Advancing Access and Equity, reflects our commitment to ensure that people with disabilities have equal opportunities and access to employment.
To support people with disabilities who are working, we have a variety of wage reporting options. It is important for them to report earnings so that they can avoid overpayments. People who work and receive SSDI can report earnings with a personal my Social Security account. People who receive SSI can report their earnings by:
- Calling our Toll-Free Telephone Wage Reporting System at 866-772-0953;
- Using the SSA Mobile Wage Reporting app, available as a free download from either the Apple or Google Play stores;
- Using their personal my Social Security account; or
- Mailing or faxing wage information to their local Social Security office.
Information on how to use the SSA Mobile Wage Reporting app is available via video here. First-time users of any of the automated tools should contact their local Social Security office first to make sure they meet the requirements to report their wages online.
For more information, please read our publications, Reporting Wages When You Receive Supplemental Security Income, Working While Disabled—A Guide to Plan to Achieve Self-Support, and Working While Disabled: How We can Help.
Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
SSA Talks: Will Social Security be there when I retire?
Date: October 26, 2023
Dear Colleague,
Our newest episode of SSA Talks is available now!
This episode features Chief Actuary, Steve Goss, answering the question, "Will Social Security be there when I retire?"
Visit our SSA Talks page to listen to the full episode. You also can download a fact sheet on the episode topic to share through your network.
Remember to subscribe to SSA Talks today to receive notifications of future episodes.
We appreciate your continued support!
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
SSA Recognizes Blindness Awareness Month
Date: October 26, 2023
Dear Colleague,
October is Blindness Awareness Month. Please join us in recognizing those who are blind or live with other visual impairments.
The Social Security Administration (SSA) provides helpful resources for the blind or visually impaired so that they can access our programs and services. They include materials in alternate formats. There are also resources available from other federal agencies to help people who are blind or visually impaired access their programs and services. Some of the resources include:
- Our webpage, If You Are Blind or Visually Impaired and our publication, If You're Blind or Have Low Vision - How We Can Help.
- We offer our publications in PDF and audio formats and also in alternative media such as Braille, large print, and on audio CD.
- The Bureau of Engraving and Printing's (BEP) U.S. Currency Reader Program provides iBill currency reader devices to U.S. citizens and legal residents, at no cost. BEP's free mobile applications, EyeNote for iOS and IDEAL Currency Identifier for Android, can also assist with recognizing the denomination of U.S. currency notes.
- The National Library's Service for the Blind and Print Disabled (NLS) free audiobook and braille program. This program offers free circulation of books and magazines, in audio and braille, via instant download or delivery by mail. Books and magazines circulated by NLS can be accessed using NLS-provided audio playback equipment and refreshable braille displays. Other resources found on the NLS webpage Informational Publications.
- The Internal Revenue Service (IRS) webpages, IRS Resources and Services for Visually Impaired Taxpayers and Accessibility Guide. These pages have tax forms, instructions, and publications in Braille, large print, and Section 508-compliant PDF formats.
Please share these resources with your colleagues, family, and friends.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Mobile Check-In Express is Available!
Date: October 24, 2023
Dear Colleague,
Now, clients visiting our local Social Security offices can check-in from their mobile device using our new feature, Mobile Check-In Express.
To use Mobile Check-In Express, your clients can scan the QR code located at the local Social Security office they're visiting. This will allow your clients to check in for both scheduled appointments and non-scheduled visits.
For Mobile Check-In Express to work, your clients must be at the Social Security office and have their mobile location services on. They should also make sure they're using the latest version of their internet browser. The service is most compatible with Safari, Google Chrome, Microsoft Edge, and Firefox. Your clients will also want to:
- Ensure they are in the Social Security office when their ticket number is called.
- Enable their mobile notifications. This will:
- Allow them to receive their electronic ticket - so they'll know their place in line.
- Alert them when we're ready to help them.
- Provide them with their interview location information.
- Invite them to participate in our feedback survey.
Please encourage your clients to use Mobile Check-In Express for all office visits and share this message with colleagues, family members and friends.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
my Social Security Now Available to Clients Outside of the US
Date: October 20, 2023
Dear Colleague,
We are happy to announce that your clients living abroad can now create a personal my Social Security account and access many of our online services using their ID.me credential.
With a my Social Security account, they can:
Check their earnings.
Check the status of their application or appeal.
View, print, or save a benefit verification letter.
View, print, or save a replacement SSA-1099/1042S tax statement.
Access online notices.
For more information, including directions to set up an ID.me account and a full listing of what your international clients can do with a my Social Security account, please visit the Office of Earnings and International Operations webpage.
Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Reminder: Medicare Open Enrollment
Date: October 16, 2023
Dear Colleague,
Medicare Open Enrollment runs through December 7, 2023. During this time, your clients can review and compare their options for health and prescription drug coverage. After checking their options, they can enroll or switch plans for the coming year. Changes will take effect on January 1, 2024.
If your clients are satisfied with the current health care coverage and it will be available in 2024, they do not need to take any action.
For more information or to compare plans, your clients may visit Medicare.gov or call 1-800-MEDICARE.
Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Just Announced! Social Security's 2024 Cost-of-Living Adjustment (COLA)
Date: October 12, 2023
Dear Colleague,
Today, we announced that monthly Social Security benefits and Supplemental Security Income payments for more than 71 million Americans will increase by 3.2% in 2024.
Visit our blog for details about the COLA and other important news.
I encourage you to share this information with your members, colleagues, affiliates, and other interested parties. Thank you for helping Social Security secure today and tomorrow!
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
OEA.Net.Post@ssa.gov
@SSAOutreach
New Mailing Address for the Appeals Council
Date: September 29, 2023
Dear Colleague,
We want to notify you of a recent change to the Appeals Council's mailing address. Beginning September 30, 2023, there will be no staff at the Falls Church, VA location to receive any incoming mail. To avoid processing delays, please use the following address.
Social Security Administration
Office of Appellate Operations
6401 Security Blvd Baltimore, MD 21235-6401
As a reminder, the preferred method to request an Appeals Council Review of an Administrative Law Judge decision or dismissal is by using the SSA secure online process available at AC iAppeal Online.
Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Jeffrey Kirkwood
Acting Executive Director
Office of Appellate Operations
SSA Recognizes the 50th Anniversary of the Rehabilitation Act of 1973
Date: September 26, 2023
Dear Colleague,
Today, we join the Department of Labor in honoring the 50th anniversary of the Rehabilitation Act of 1973. The Rehabilitation Act of 1973 is a federal law that prohibits discrimination against people with disabilities in programs that are run by federal agencies or receive federal funding. This year's theme is "Advancing Access and Equity: Then, Now and Next."
Section 503 of the Rehabilitation Act helps to remove employment barriers and promote equal opportunity in the workforce for people with disabilities. Similarly, Social Security's Ticket to Work program promotes employment and rehabilitation for people with disabilities. The Ticket to Work program is a free and voluntary program that helps adults ages 18-64 who receive Social Security Disability Insurance, Supplemental Security Income based on disability, or both, by connecting them with services and supports to succeed in the workforce.
People with disabilities face barriers achieving and maintaining their financial independence. Please join us in recognizing the 50th anniversary of the Rehabilitation Act by sharing information about the Ticket to Work program or our blog Celebrating 50 Years of the Rehabilitation Act.
Thank you for your ongoing support.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Social Security Expands Video Services to Tribal and Community Service Locations
Date: September 22, 2023
Dear Colleague,
For more than ten years, we have offered video services to the public in our local offices and in third-party partner locations nationwide. Using Polycom Video Service Delivery (VSD) units in partner locations, we can remotely serve people who may not have access to our local offices, telephone, or the internet.
In addition to VSD units, people at Tribal and community service locations can now use Microsoft Teams to meet with our staff via video. This option allows the site to use their own equipment to securely connect customers with Social Security.
For more information on video service options or establishing video partner agreements for VSD, contact your local Social Security office.
Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Update and Clarification: Faxed Applications No Longer Being Accepted
Date: September 19, 2023
Dear Colleague,
Recently, we notified you that we are no longer accepting faxed applications. We appreciate the feedback we received on the notification and want to provide clarifying information.
As you know, the COVID-19 pandemic disrupted our services and the public's ability to apply for benefits in person. In response, we implemented various temporary flexibilities - temporary changes to our policies and business processes. These flexibilities included accepting faxed applications as validly signed applications if they contained a legible, handwritten signature. Prior to this change, we did not consider any faxed applications to be validly signed. When we received a faxed application prior to implementing the temporary flexibility, we contacted the claimant to go over the information provided on the application and obtain their signature. We generally contacted the claimant to obtain their signature over the phone as permitted by our alternative signature policy.
With the end of the COVID-19 Public Health Emergency as of May 11, 2023, we evaluated our temporary flexibilities and decided to discontinue accepting faxed applications. Since we have reopened our offices to walk-in traffic and expanded in-person services, we determined that continuing to accept signatures on faxed applications was no longer justified given the risk that bad actors could use faxed applications to commit fraud. However, you can still use a fax to help your clients. Although we will no longer accept faxed, signed applications as valid applications, a claimant can still submit a faxed application to establish a protective filing date. Upon receiving the faxed application, we will contact the claimant or a proper applicant, go over the information provided, and obtain a signature to validate the application. In addition, advocates or representatives can continue to fax the SSI/SSDI Outreach, Access, and Recovery (SOAR) model consent or unsigned application to establish intent to file and establish protective filing dates.
For people who are comfortable using online services, we do offer the online protective filing tool to establish a protective filing and request an appointment. We are also working on implementing a new online, streamlined SSI application by the end of the calendar year.
I hope this information is helpful.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
@SSAOutreach
oea.net.post@ssa.gov
Hispanic Heritage Month
Date: September 19, 2023
Dear Colleague,
Every September 15 through October 15, we celebrate National Hispanic Heritage Month to recognize the contributions and cultural richness of the Hispanic community. National Hispanic Heritage Month reminds us that the American identity is a fabric of diverse traditions and stories woven together.
Social Security's programs provide financial security for millions of Americans with different backgrounds . In honor of this month, we encourage you to share the following resources with your clients and colleagues:
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
@SSAOutreach
oea.net.post@ssa.gov
Ways to Create a Personal my Social Security Account
Date: September 11, 2023
Dear Colleague,
Did you know your clients usually do not need to know their financial history to create a my Social Security account? To create an account or sign in to my Social Security, your clients have the option to access their information with a new or existing Login.gov account or with a new or existing ID.me account.
To create a Login.gov account, your clients will need to provide their:
- Email address.
- Password (create one).
- Second factor authentication method (such as receiving a code via text message to their mobile phone number).
To access my Social Security with a Login.gov account for the first time, your clients will need to provide their:
- Full name.
- Social Security Number.
- Home address.
- Date of birth.
- Phone number.
To create an ID.me account, your clients will need to provide their:
- Email address.
- Password (create one).
- Second factor authentication method (such as receiving a code via text to their mobile phone number).
- Driver's license, state-issued ID, passport, or passport card.
- Most recent home address.
- Birth date.
- Social Security Number.
- Selfie.
- Phone number.
Both options are simple and secure. Please share this infographic, How to create a my Social Security, with your clients and colleagues.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
@SSAOutreach
oea.net.post@ssa.gov
An Important Notice Regarding Transition-Aged Youth
Date: August 31, 2023
Dear Colleague,
This week we mailed a notice to more than 323,000 Supplemental Security Income (SSI) recipients between the ages of 14 and 17 (transition-aged youth) and their adult representatives to help them identify policies and other resources to assist youth in their transition to adulthood. These mailings include a notice introducing our annual informational publication, What You Need To Know About Your Supplemental Security Income (SSI) When You Turn 18 (Publication No. 05-11005). We encourage caregivers to review it with the child, if possible.
This publication helps youth prepare for the transition from school to adult life. It provides information about SSI work incentives primarily affecting youth, as well as information about common programs, services, and supports that parents, guardians, and youth may find helpful.
Specific topics covered include:
- The age-18 redetermination and how to appeal if benefits stop;
- Earnings and the age 18 redetermination;
- Available work incentives and supports;
- SSI program rules about higher education funds;
- Achieving a Better Life Experience (ABLE) accounts; and
- Other services that may be helpful.
You can download the publication from the agency's publication website in both English and Spanish. Also, we have a webpage for youth to assist them with making a successful transition to adulthood.
Please help us promote these valuable resources through your networks, especially foster care, and youth transition programs.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Faxed Applications No Longer Being Accepted
Date: August 22, 2023
Dear Colleague,
During the COVID-19 pandemic, we temporarily accepted faxed applications as valid signed applications to expedite the application process. Since the Public Health Emergency ended on May 11, 2023, please note that we are no longer accepting faxed applications as valid.
Applications must meet the following criteria to be considered valid:
- On an agency-prescribed form;
- Signed beneath the penalty clause by a proper applicant;
- Filed with SSA; and
- The claimant must be alive when the application is filed unless:
- Before death, there was a written statement of intent to claim benefits.
- Before death, a Supplemental Security Income (SSI) oral inquiry was received.
- Within 3 months after the month of death, a title II disability application is filed.
You may find more information on valid applications here.
Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
New - Online Form to Consent to and Authorize SSA to Disclose Certain Privacy Act Protected Records to a Third Party
Date: August 17, 2023
Dear Colleague,
Your clients can now complete and submit Form SSA-3288-OP1, Disclosure of Records Protected Under the Privacy Act, online. This form allows people over the age of 18 to consent to and authorize SSA to disclose certain types of their Privacy Act protected records to a third party.
We are committed to expanding our online services and making it easier for you and your clients to submit forms and complete other business with us online.
In addition to the new, limited online option, your clients can still submit the completed paper Form SSA-3288 to their local Social Security office to consent to and authorize SSA to disclose their Privacy Act protected records to a third party.
Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
We Have Expanded Our Compassionate Allowances Program
Date: August 14, 2023
Dear Colleague,
Today, Acting Commissioner Kilolo Kijakazi announced that we have added 12 new Compassionate Allowances conditions.
The Compassionate Allowances program quickly identifies claims where the applicant's medical condition or disease clearly meets Social Security's statutory standard for disability. Due to the severe nature of many of these conditions, these claims are often allowed based on medical confirmation of the diagnosis alone.
Please read our press release for details.
I encourage you to share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Reminder: Supplemental Security Income Reporting Responsibilities
Date: August 9, 2023
Dear Colleague,
Keeping track of the various changes that affect your clients' Supplemental Security Income (SSI) can be challenging. We need your assistance reminding your clients of their reporting responsibilities. Informing us of any change in circumstance that may affect their benefits is critical to ensure they receive the right amount each month.
Common changes that need to be reported include changes in:
- Income;
- Resources (e.g., bank accounts, vehicles, property);
- Employment (e.g., starting/stopping a job or change in earnings);
- Housing (e.g., address or persons moving in or out);
- Care (e.g., entering or exiting a nursing home);
- Incarceration status (e.g., entering or exiting a correctional facility);
- Citizenship (e.g., U.S. citizenship or lawful non-citizen status);
- Marital status.
How to Report Changes:
- Call toll free at 1-800-772-1213, weekdays from 8:00 a.m. to 7:00 p.m. Deaf or hard of hearing clients may call TTY 1-800-325-0778.
- Contact their local Social Security office.
How to Report Wages:
- Call our Toll -Free Telephone Wage Reporting System at 866-772-0953.
- Use the SSA Mobile Wage Reporting app, available as a free download from either the Apple or Google Play stores.
- Use their personal my Social Security account.
- Mail or fax to their local Social Security Office.
Before using any of our automated wage reporting applications, or, if they already use one and they change employers, your client or their representative payee must contact us. Please contact their local Social Security office or call us Monday through Friday, 8:00 a.m. - 7:00 p.m. at 1-800-772-1213 (TTY 1-800-325-0778) to provide the employer's information and employer identification number (EIN).
They can also sign up for monthly SSI wage reporting email or text reminders.
You can get additional information about wage reporting at SSI Wage Reporting | SSA.
For a complete list of SSI reporting responsibilities, please read our publication, What You Need to Know When You Get Supplemental Security Income.
Thank you for all you do for the people you serve.
Sincerely,
Dawn Bystry
Deputy Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Enhanced Representative Availability Process Enrollment
Date: July 31, 2023
Dear Colleague,
We previously let you know about our new streamlined process, the Enhanced Representative Availability Process, or ERAP, allowing appointed representatives to submit monthly availability for hearings before Administrative Law Judges.
Many representatives have already enrolled in the new process, and we've gotten great feedback! For those of you who have not yet enrolled, it's easy to get started - you must provide us with information about the group for which you want to submit availability. After that, representatives will submit availability by email each month. You can learn about the new process and how to get started on our Hearings and Appeals Enhanced Representative Availability Process (ERAP) page.
On our webpage, you will find information regarding the scheduling process, including contact information, definitions, and a full description of the availability process, including availability examples, important scheduling information, and Frequently Asked Questions.
A second resource is our External Liaison Unit (ELU), a specialized unit primarily responsible for obtaining and monitoring representative availability. ELU staff will enter representative-provided availability into our scheduling software application. For questions regarding representative-provided availability for hearings, or anything regarding ERAP, the ELU is the first point of contact for representatives.
As we near completion of the national roll-out of this new process, we encourage you to enroll in ERAP as soon as possible. Availability submissions for March 2024, due by October 1, 2023, must be ERAP compliant and will only be accepted from enrolled representatives. To submit availability for March 2024, you must complete the ERAP enrollment process no later than September 8, 2023. That allows us adequate time to process your enrollment request.
If you are not enrolled by September 8th, you will not be able to submit availability for March 2024 and we will assume you are fully available for scheduling. You can still enroll in ERAP after that time and begin submitting once we have processed your request.
We will continue to offer information sessions via MS Teams about the new process, throughout August 2023. If you have questions or would like to sign up for an information session, please call the ELU at 1-866-964-1714 or send an email to oho.nsd.nss.elu.general.inquiries@ssa.gov.
We hope that you will join us for a session. You can also visit our webpage for more information about our new process.
Thank you for helping us schedule hearings more efficiently, resulting in better customer service.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Social Security Launches New Webpage for Rural Communities
Date: July 28, 2023
Dear Colleague,
We are committed to administering our programs in a way that promotes equity for everyone, including those in rural America. Recently, we created a webpage to highlight our programs to members of rural communities. This webpage provides information related to our online and telephone services and offers a variety of targeted resources and publications.
Visit our Social Security in Rural Communities webpage to learn more.
Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
SSA Honors the 33rd Anniversary of the Americans with Disabilities Act & Disability Pride Month
Date: July 26, 2023
Dear Colleague,
In July, we celebrate Disability Pride Month and the anniversary of the Americans with Disabilities Act (ADA). On July 26, 1990, the ADA was signed into law. It provides civil rights protection for people with disabilities and allows for access to state and local government services, public transportation, public accommodations, employment, and telecommunications relay services. We join the nation in honoring and celebrating this landmark law that is inspiring, uplifting, and making the world a better place for all of us.
Every member of society has been affected by the ADA. When we use elevators at the airport, use curb ramps on streets, or hear announcements for stops while using public transportation, that is a result of the ADA. Another benefit of the ADA is seen within the workplace. Specifically, the ADA enhances workplace diversity and requires employers to provide reasonable accommodations.
We support disability beneficiaries who choose to work through our Work Incentive Planning and Assistance (WIPA) and Protection and Advocacy for Beneficiaries of Social Security (PABSS) programs. These programs embody the spirit of the ADA by supporting beneficiaries who are preparing for employment. WIPA provides beneficiaries who are working or about to start working with information about the effect of work on the federal, state, and local benefits they receive. The PABSS program provides legal representation to beneficiaries who face a barrier to employment, including advocacy to help beneficiaries access the benefits of the ADA.
To learn more about the ADA visit the guest blog by the U.S. Access Board. As you journey through life, you are encouraged to remember all the ways our nation is better because of the ADA.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Have You Heard? States are Restarting Medicaid and Children's Health Insurance Program Renewals
Date: July 25, 2023
Dear Colleague,
For the past three years, people on Medicaid or Children's Health Insurance Program (CHIP) were not required to renew their coverage due to the COVID-19 Public Health Emergency. This exception was referred to as the 'continuous enrollment condition'.
The continuous enrollment condition ended, so states have resumed eligibility reviews. To avoid a gap in coverage, people who have Medicaid or CHIP need to take action to renew their coverage.
We ask that you tell your clients, friends, and family members to:
- Make sure their state has their current mailing address, phone number, email, or other contact information;
- Check the mail for a letter about their Medicaid or CHIP coverage;
- If received, complete and return the renewal form to their state right away to help avoid a gap in coverage; and,
- Visit Medicaid.gov/renewals for more information or their state Medicaid office for help or to update their contact information.
Thank you for sharing this important information and for your continued support.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Long COVID Resource for Social Security Disability Claims
Date: July 18, 2023
Dear Colleague,
In collaboration with the U.S. Department of Health and Human Services, we published a guide describing the kinds of medical evidence needed to evaluate disability claims filed by people with long-term health effects of COVID-19. For more information, read our Long COVID: A Guide for Health Professionals on Providing Medical Evidence for Social Security Disability Claims fact sheet.
Please help us promote this resource through your networks.
If you have any questions, please contact us at OEA.Net.Post@ssa.gov.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
@SSAOutreach
oea.net.post@ssa.gov
Reminder: There is Still Time to Register for the SSA Information Session on Health Information Technology Partnerships
Date: July 6, 2023
Dear Colleague,
There is still time to register for our upcoming Information Session on Health Information Technology Partnerships, to be held on Wednesday, July 12, 2023, from 2:00 p.m. to 2:45 p.m. ET via Microsoft (MS) Teams. The information session will explain the collaborative opportunity and potential benefits that health care providers and the public may experience when partnering with Social Security's health IT program.
If you have not already registered and would like to participate, please register by Monday, July 10, 2023. After we receive your registration, you will receive an email with the MS Teams information.
If you have any questions, please contact us at oea.net.post@ssa.gov.
Sincerely,
Office of Strategic and Digital Communications
@SSAOutreach
oea.net.post@ssa.gov
SSA Information Session on Health Information Technology Partnerships
Date: June 22, 2023
Dear Colleague,
Our health information technology (health IT) capability uses existing information systems and supports national standards, policies, and technology to share health information securely through the eHealth Exchange, Oracle Cerner, CareQuality, and others. Since 2008, we have been working with other federal agencies and private organizations to enable the electronic exchange of health information and improve the disability determination process.
We are hosting an information session to explain the collaborative opportunity and potential benefits that health care providers and the public may experience when partnering with SSA's health IT program. The information session will be held on Wednesday, July 12, 2023, from 2:00 p.m. to 2:45 p.m. ET, via Microsoft (MS) Teams. This is a listen and view only forum.
If you would like to participate, please register by Monday, July 10, 2023. After registration, you will receive an email with the MS Teams link. To learn more, visit our health IT webpage.
If you have any questions, please contact us at oea.net.post@ssa.gov.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
World Elder Abuse Awareness Day
Date: June 9, 2023
Dear Colleague,
On June 15, 2023, we will join other federal agencies and stakeholder groups in commemorating World Elder Abuse Awareness Day (WEAAD).
This year, we are focusing our efforts on helping prevent financial exploitation. Elder financial exploitation continues to be one of the most common forms of elder abuse in this country.
Please join us and the National Center on Elder Abuse (NCEA) for a #WEAADWeek Twitter event. Each day, from June 12-16 at 10:00 a.m. PT, the @NCEAatUSC will tweet a question. Participants will have the duration of the day to respond. Use the official hashtag #WEAADWeek to join the conversation. Preview the daily questions here.
Please share this information with your clients to help spread awareness about financial exploitation and help stop elder abuse.
You and your clients can report Social Security-related scams, at oig.ssa.gov.
Thanks,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
SSA Announces New Enhanced Representative Availability Process
Date: June 5, 2023
Dear Colleague,
We would like to let you know about a new streamlined process, the Enhanced Representative Availability Process, or ERAP, allowing appointed representatives to submit monthly availability for hearings before Administrative Law Judges.
It's easy to get started - you must provide us with information about the group for which you want to submit availability. After that, representatives will submit availability by email each month. You can learn about the new process and how to get started on our Hearings and Appeals Enhanced Representative Availability Process (ERAP) page.
On our webpage, you will find a wealth of information regarding the scheduling process, including contact information, definitions, and a full description of the availability process, including availability examples, important scheduling information, and Frequently Asked Questions.
A second resource is our External Liaison Unit (ELU), a specialized unit primarily responsible for obtaining and monitoring representative availability. ELU staff will enter representative-provided availability into our scheduling software application.
For questions regarding representative-provided availability for hearings, or anything regarding ERAP, the ELU will generally be the first point of contact for representatives.
Over the next several months, we will offer information sessions via MS Teams about the new process for all representatives. If you have questions or would like to sign up for an information session, please call the ELU at 1-866-964-1714 or send an email to oho.nsd.nss.elu.general.inquiries@ssa.gov.
We hope that you will join us for a session. You can also visit our webpage for more information about our new process.
Thank you for helping us schedule hearings more efficiently, resulting in better customer service.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Funding Opportunity for Research Through the Interventional Cooperative Agreement Program
Date: June 2, 2023
Dear Colleague,
We are accepting applications for the Interventional Cooperative Agreement Program (ICAP), an exciting research opportunity! Information on this funding opportunity is available at https://www.grants.gov/web/grants/view-opportunity.html?oppId=348435. The application is open through Monday, July 31, 2023. We encourage institutions serving students of color, non-federal organizations serving diverse populations, and eligible institutions with equity-based researchers to apply.
ICAP allows us to enter into cooperative agreements with non-federal entities to conduct interventional research supporting our programs. The research and interventions funded by ICAP will target five priority research areas:
- Eliminating the structural barriers for people with disabilities in the labor market, particularly for people of color and other underserved communities, that increase the likelihood of people receiving or applying for Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI);
- Increasing employment and self-sufficiency of individuals with disabilities, including people in underserved communities;
- Coordinating planning between private and public human services agencies to improve the administration and effectiveness of the SSDI, SSI, and related programs;
- Assisting claimants in underserved communities to apply for or appeal decisions on claims for SSDI and SSI benefits; and
- Conducting outreach to people with disabilities who are potentially eligible to receive SSI.
To learn more about the ICAP funding opportunity and how to apply, please attend an information session. Information sessions will be held on Friday, June 23, 2023, from 10:00 a.m. to 11:30 a.m. ET and on Wednesday, June 28, 2023, from 2:00 p.m. to 3:30 p.m. ET. You can register to attend either session at https://ocomm.gov1.qualtrics.com/jfe/form/SV_4Hi7cVXQ7qtqpGS. You can also visit our ICAP website https://www.ssa.gov/disabilityresearch/icap.html.
You may submit questions to SSA.ICAP@ssa.gov.
We encourage you to share this information with other organizations that may be interested.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
SSA Celebrates PRIDE Month! Updated Information
Date: June 1, 2023
Dear Colleague,
In June we recognize the Lesbian, Gay, Bisexual, Transgender, Queer, Intersex and expanding (LGBTQI+) community. While we acknowledge systemic barriers and the continued work to break them, this year we celebrate the progress made in policies and programs that may help provide efficient and equitable service to those families in the LGBTQI+ community.
We invite you to visit our LGBTQI+ webpage to learn about the benefits available to same-sex couples. We highlight the benefits that surviving same-sex partners and spouses previously excluded from receiving may now be eligible for. Additionally, we have simplified the steps to change the sex marker on a Social Security number record through self-attestation. Through these actions we reaffirm our commitment to administering our programs in a way that promotes equity and fairness to everyone who interacts with us.
Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Abigail Zapote
Senior Advisor
Office of the Commissioner
Reminder: Best Practices When Filing Exceptions to the Appeals Council
Date: June 1, 2023
Dear Colleague,
We want to remind you of the following best practices when filing exceptions to the Appeals Council following a final decision by an Administrative Law Judge issued after remand by the district court.
We encourage you to take the steps below to ensure timely processing for your clients:
- When faxing exceptions, please include "Exceptions to Final Decision" in the subject line to ensure proper identification of your submission.
- If you are faxing exceptions, please use the fax number corresponding to the appropriate branch:
| Branch |
Circuit Jurisdiction |
Branch Fax Number |
| CCPRB-1 |
7th & 9th Circuits |
(833) 763-0406 |
| CCPRB-2 |
1st, 3rd, 4th & 10th Circuits |
(833) 763-0407 |
| CCPRB-3 |
DC, Foreign Claims, 6th & 11th Circuits |
(833) 763-0408 |
| CCPRB-4 |
2nd, 5th & 8th Circuits |
(833) 775-0562 |
- If you requested an extension of time (EOT) to submit exceptions, and you no longer need the extra time, please notify us by faxing the appropriate branch (above) or calling the Claimant and Public Assistance Branch at 703-605-8000 or 1-877-670-2722. If we receive an EOT request separately from exceptions, we will process the EOT which could delay your case unnecessarily.
- If more than 30 days have elapsed since the submission of exceptions and, using your online access, you do not see the case pending in our system, please contact our Claimant and Public Assistance Branch.
Thank you for your continued work on behalf of the public we serve.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Social Security Launches New Audio Series, SSA Talks, and News Hub
Date: May 31, 2023
Dear Colleague,
To learn more about Social Security's top priorities, check out our new audio series, SSA Talks!
In our first episode, Acting Commissioner Kilolo Kijakazi and Janet Walker, Associate Commissioner for Operational HR Services, discuss how our current hiring initiative is central to improving customer service. The 17-minute episode includes a fact sheet and transcript. The fact sheet also provides more info about working at SSA.
Please visit our SSA Talks page to listen and subscribe to receive alerts about future episodes!
Our new Communications Corner provides a central hub for the public, the press, researchers, and other stakeholders looking for information about SSA and our programs. Visit the Communications Corner to access our blog, newsletter, bulletins, the new audio series, and more!
We appreciate your support.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Social Security Administration Expands Outreach and Access For Supplemental Security Income
Date: May 25, 2023
Dear Colleague,
Kilolo Kijakazi, Acting Commissioner of Social Security, announced that the agency has expanded its outreach to people in critical need of financial help who may be eligible for Supplemental Security Income (SSI).
Please visit our blog to read more.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Older Americans Month
Date: May 24, 2023
Dear Colleague,
Each May, we commemorate Older Americans Month. It is a time to celebrate older adults for their contributions, support their independence, and recognize their unparalleled value to our Nation. It is also a time to renew our commitment to our Nation's seniors by helping ensure they can age with dignity and respect. Seniors are especially vulnerable to scammers who pretend they represent Social Security.
Below are five resources you can share with your clients to prevent Social Security scams.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Special Delivery - Most Popular Baby Names of 2022!
Date: May 12, 2023
Dear Colleague,
Today, we released our annual list of the top baby names, based on Social Security number applications received in 2022.
Olivia and Liam are once again America's most popular baby names. Liam has been the top choice for new parents for six years in a row, and Olivia has topped the list for four years. To see the full list of 2022's top baby names, go to Social Security's website, www.ssa.gov/babynames.
We encourage everyone to enjoy the baby names list and, while online, create a personal my Social Security account. my Social Security is a personalized online account that people can use beginning in their working years and continuing into retirement. Please encourage your clients to visit www.ssa.gov/myaccount to see what they can do with a personal account, whether they receive benefits or not.
Social Security began compiling the baby names list in 1997, listing the names by decade dating back to 1880. At the time of a child's birth, parents supply the name when completing the birth certificate application and applying for a Social Security number, thus making Social Security the source for the most popular baby names.
Thank you for your continued help in educating the public about our programs and services.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
National Foster Care Month
Date: May 10, 2023
Dear Colleague,
May is National Foster Care Month, an important opportunity to recognize and support those who serve children, youth, and families. Social Security understands that children with disabilities in foster care face unique challenges, especially when transitioning out of foster care.
Supplemental Security Income (SSI) is a federal program that provides monthly cash payments to help meet the basic needs of persons with disabilities or blindness who have limited income and resources. SSI can help pay for food, shelter, and other necessities, and can make a significant difference in the lives of children with disabilities transitioning out of foster care. Youth with disabilities transitioning out of foster care may file an SSI application if they:
- Allege blindness or disability;
- Appear likely to meet the non-medical requirements when foster care payments terminate;
- Expect foster care payments to cease within 180 days of the application filing date; and
- Are within 180 days of losing foster care eligibility because of age.
Your clients can visit our Supplemental Security Income (SSI) webpage to learn more about SSI and to apply.
Thank you for your commitment to children with disabilities in foster care. Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Asian American, Native Hawaiian, and Pacific Islander Heritage Month 2023
Date: May 1, 2023
Dear Colleague,
Each May we recognize Asian American, Native Hawaiian, and Pacific Islander (AA and NHPI) Heritage Month. This year we ask you to reflect with us on what it means to be Visible Together-to recognize that AA and NHPI does not describe a singular population or demographic, but rather a coalition that is powerful for its vastness and complexity.
We invite you to take time to visit www.asianpacificheritage.gov to see commemorations and special events across the U.S. Government, including a Care Package of poems, meditations, films and other cultural nutrients from the Smithsonian Asian Pacific American Center.
The Social Security Administration is diligently working to increase access to services and reduce cultural and language challenges that some members of AA and NHPI communities face. This year, we expanded the number of publications available in Chinese, Korean, Tagalog and Vietnamese, as well as other languages. Our translated publications can be accessed through our Multi-Language Gateway. We also made linguistic updates to our visitor intake kiosks to better facilitate the check-in process at local Social Security offices and we continue to provide free interpreter services in your constituents' preferred languages.
Please view our Agency Equity Plan to see both our accomplishments and our plans to continue advancing equity, justice, and opportunity for AA and NHPI communities.
I encourage you to share this information and the link to our AA and NHPI page with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Join Us: NDF - Focusing on Aspects of Childhood Disability and Childhood SSI - Part 2
Date: April 28, 2023
Dear Colleague,
We cordially invite you to our next National Disability Forum, Focusing on Aspects of Childhood Disability and Childhood SSI - Part 2. The forum will be held on Wednesday, May 17, 2023, from 1:00 p.m. to 3:00 p.m. ET, via Microsoft (MS) Teams. This is a listen and view only forum.
The purpose of Part 2 of the forum is to learn from social service advocates, educators, pediatricians, other health professionals, researchers, social workers, foster care agencies, educators, and the public about:
- Failure to follow medically necessary or prescribed treatment and problems receiving medically necessary treatment for SSI child recipients;
- Transitioning out of childhood disability; and
- Reality of provision of services for potentially disabled children.
If you would like to participate, please register by Monday, May 15, 2023. After registration, you will receive an email with the MS Teams link.
We are gathering information from our stakeholders about the forum's topics through Engage SSA, an online feedback tool. Information can be provided until Friday, June 2, 2023.
We want to hear your ideas about:
- What are some potential barriers that may make it more difficult for individuals to apply, or qualify for childhood SSI and/or childhood disability?
- What can SSA do to help obtain more non-medical evidence, such as Teacher Questionnaires and Third-Party Activities of Daily Living Questionnaires for childhood cases? What role can applicants play in obtaining this evidence?
- What factors could prevent an applicant from following medically necessary or prescribed treatment? How should non-compliance in following prescribed treatment factor into the adjudication of children's claims?
- What SSA services would best assist children with disabilities who are transitioning to adulthood?
If you have not used Engage SSA, please see the Engage SSA guide for details. While a login is required, all responses are anonymous, unless you choose to provide contact information.
We hope you can join us, and we look forward to your participation. To learn more about the National Disability Forum, please visit www.ssa.gov/ndf.
If you have any questions, please contact us at oea.net.post@ssa.gov.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Important Update to the Pending Request for Review Process
Date: April 13, 2023
Dear Colleague,
In 2020, the Appeals Council (Council) successfully implemented a plan to reduce the level of pending requests for review. That level remains at historic lows.
Currently, we do not act on a request for review for an initial 25-day period. However, we recognize that the Council delaying action without a specific request is not the preference for many of you. In July 2023, we will change that practice and will no longer hold a review for an initial 25-day period. If you would like additional time to submit evidence or argument, please make the corresponding election on the Form HA-520 (Request for Review of Hearing Decision/Order). Letters sent from July 2023 onward will no longer have the statement regarding the 25-day period of inactivity.
All claimants and representatives can still request extensions to submit evidence to the Council, consistent with our regulations and sub-regulations. We appreciate your support as we continue to make improvements to the review process.
Thank you for your continued work on behalf of the public we serve.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic and Digital Communications
oea.net.post@ssa.gov
@SSAOutreach
Join Acting Commissioner Kijakazi to Discuss Strengthening Social Security
Date: April 5, 2023
Dear Colleague,
The Urban Institute is hosting a conversation with Dr. Kilolo Kijakazi, Ph.D., M.S.W, Acting Commissioner of the Social Security Administration (SSA), on Tuesday, April 11, 2023, from 2:00p.m. - 3:15p.m. ET. The discussion will focus on the challenges and opportunities facing SSA. In addition, researchers will present policy options that could promote equity and bolster the financial security of retirees, people with disabilities, and their families in the wake of the COVID-19 pandemic.
For more information, you can visit the Urban Institute's event page.
Please note that this message is for informational purposes only. SSA does not endorse the views, policies, and positions of external organizations or speakers.
National Financial Capability Month
Date: April 5, 2023
Dear Colleague,
April is National Financial Capability Month! The focus of this month, previously known as Financial Literacy Month, is the importance of planning for a secure financial future.
With a personal my Social Security account, your clients can easily review their Social Security Statement. The Statement is one of the most effective tools a person can use to learn about their earnings and future Social Security benefits. Additionally, our Plan for Retirement tool, accessible through my Social Security, allows your clients to see how much they could receive each month from us based on the age they might want to start receiving benefits. To learn more about this tool and other retirement savings strategies, read our Anytime is the Right time to Save for Your Future publication.
Please share this information with your members, colleagues, and affiliates, and encourage them to use, or sign up for, their personal my Social Security account today!
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic & Digital Communications
OEA.Net.Post@ssa.gov
@SSAOutreach
Join Us: National Disability Forum - Focusing on Aspects of Childhood Disability and Childhood SSI
Date: April 3, 2023
Dear Colleague,
We cordially invite you to our next National Disability Forum, Focusing on Aspects of Childhood Disability and Childhood SSI - Part 1. The forum will be held on Wednesday, April 19, 2023, from 1:00 p.m. to 3:00 p.m. ET, via Microsoft (MS) Teams. This is a listen and view only forum.
The purpose of Part 1 of the forum is to learn from advocates, educators, pediatricians, other health professionals, researchers, social workers, foster care agencies, educators, and the public about:
- Overcoming potential barriers to Childhood SSI;
- Developing non-medical evidence; and
- Specific medical evaluation issues.
If you would like to participate, please register by Monday, April 17, 2023. After registration, you will receive an email with the Microsoft Teams link.
We are gathering information from our stakeholders about the forum's topics through Engage SSA, an online feedback tool. Information can be provided until Friday, June
2, 2023.
We want to hear your ideas about:
- What are some potential barriers that may make it more difficult for individuals to apply, or qualify for childhood SSI and/or childhood disability?
- What more can SSA do to help obtain more non-medical evidence, such as Teacher Questionnaires and Third-Party Activities of Daily Living Questionnaires for childhood cases? What role can applicants play in obtaining this evidence?
- What factors could prevent an applicant from following medically necessary or prescribed treatment? How should non-compliance in following prescribed treatment factor into the adjudication of children's claims?
- What SSA services would best assist children with disabilities who are transitioning to adulthood?
If you have not used Engage SSA, please see the Engage SSA guide for details. While a login is required, all responses are anonymous, unless you choose to provide contact information.
We hope you can join us, and we look forward to your participation. To learn more about the National Disability Forum, please visit www.ssa.gov/ndf.
If you have any questions, please contact us at OEA.Net.Post@ssa.gov.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic & Digital Communications
OEA.Net.Post@ssa.gov
@SSAOutreach
The 2023 Social Security Trustees Report is Out Now
Date: March 31, 2023
Dear Colleague,
The Social Security Board of Trustees has released its annual report on the long-term financial status of the Social Security trust funds. Please see our press release at https://www.ssa.gov/news/press/releases/2023/#3-2023-3 for details.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic & Digital Communications
OEA.Net.Post@ssa.gov
@SSAOutreach
The Tax Deadline is Approaching!
Date: March 28, 2023
Dear Colleague,
The end of tax season is fast approaching. This year the tax return filing deadline, or Tax Day, falls on April 18, 2023.
If your client receives Social Security benefits, they should have received an annual Benefit Statement, also known as the SSA-1099 or the SSA-1042S. A Benefit Statement shows the total amount of benefits an individual received from Social Security in the previous year, so they know how much Social Security income to report to the IRS on their tax return. If your client misplaced their Benefit Statement, they can instantly get a replacement form with a personal my Social Security account.
Visit our Information for Tax Preparers webpage to learn more.
Social Security is with you through tax season and all of life's seasons. Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic & Digital Communications
OEA.Net.Post@ssa.gov
@SSAOutreach
Older Adult Mental Health Awareness Day Symposium
Date: March 20, 2023
Dear Colleague,
The National Council on Aging, in collaboration with the U.S. Administration for Community Living, the Health Resources and Services Administration, and the Substance Abuse and Mental Health Services Administration, will host the 6th Annual Older Adult Mental Health Awareness Day Symposium on Thursday, May 11, 2023, from 10:00a.m. - 5:00p.m. ET. This all-day, virtual event is free and will feature several sessions on how to best meet the mental health needs of older adults.
For more information or to register, please visit the event page.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic & Digital Communications
OEA.Net.Post@ssa.gov
@SSAOutreach
Social Security Celebrates Women's History Month
Date: March 17, 2023
Dear Colleague,
March is Women's History Month, a perfect time to recognize, reflect on, and celebrate the contributions of women today and throughout history. This year's theme is Celebrating Women Who Tell Our Stories. We are proud to join the nation in recognizing the incredible impact women have on our society. Women make critical contributions to the labor force in diverse industries. Their stories elevate women's voices everywhere and make the world a better place.
One woman who has spearheaded important research about the importance of Social Security to women is Dr. Heidi Hartmann, founder and former president of the Institute of Women's Policy Research. An expert in women's issues and economics, she has dedicated her career to researching and addressing economic security policy for women. You can read more about Dr. Hartmann and her work on our blog. Be sure to subscribe to blog updates when you visit the page.
Please also remind all of the women in your life that one of the best ways to plan for retirement is to open a personal my Social Security account to get estimates of future retirement benefits. It is a good idea to check your estimates every year.
More information for women is available on our Social Security for Women webpage.
Thank you for your support. Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic & Digital Communications
OEA.Net.Post@ssa.gov
@SSAOutreach
FY 2024 President's Budget for SSA
Date: March 9, 2023
Dear Colleague,
Today, the Biden-Harris Administration released the President's Budget for Fiscal Year 2024 for the Social Security Administration.
Please visit our blog to read a statement from Acting Commissioner Kijakazi.
Sincerely,
Jeff Nesbit
Deputy Commissioner
Office of Communications
An Important Reminder Regarding Submission of Form SSA -827
Date: March 6, 2023
Dear Colleague:
When completing the Authorization to Disclose Information to the Social Security Administration (Form SSA-827), please remember to obtain a proper signature from your client.
Social Security requires a signed Form SSA-827 from the claimant or proper applicant at each adjudicative level to process disability claims, continuing disability reviews, and non-disability claims when capability is an issue.
Representatives periodically provide SSA-827 forms in the Electronic Folder that have altered claimant signatures and/or dates, such as displaying a picture of a signature or date that is not original. Altering the SSA-827 form in this way violates our policy and puts medical providers at significant risk of releasing sensitive medical information without the proper authorization required by law. Forms altered with annotations are invalid and cause case processing delays.
If you are amending SSA-827 forms in this manner, we ask that you discontinue this practice immediately. You are required to obtain a new, properly signed and dated Form SSA-827 at each adjudicative level.
Thank you for your assistance. Please be sure to share this reminder with representatives in your network.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic & Digital Communications
OEA.Net.Post@ssa.gov
@SSAOutreach
Slam the Scam - Protect Your Clients Against Government Imposter Scams
Date: March 2, 2023
Dear Colleague:
The Inspector General for the Social Security Administration (SSA) has designated March 9, 2023, as National "Slam the Scam" Day - an outreach campaign to raise public awareness of Social Security scams and other government imposter scams. This is part of National Consumer Protection Week, March 5 - 11, 2023. We are asking you to share information about "Slam the Scam" Day with your clients, friends, and family.
In 2022, the Federal Trade Commission (FTC) received over 191,000 complaints of government imposter scams. Of those, 14.6% said they lost money to a scammer - a total of $508.96 million. To prevent further losses, we urge everyone to use caution when receiving calls or messages from someone claiming to be from a government agency.
Recognizing the basic signs of a scam is helpful in stopping fraudulent activity. Remember:
- Scammers pretend to be from an agency or organization you know to gain your trust.
- Scammers say there is a problem or a prize.
- Scammers pressure you to act immediately.
- Scammers tell you to pay in a specific way.
Social Security will never:
- Threaten arrest or legal action if someone does not immediately send money to resolve an overpayment.
- Promise to increase benefits or resolve identity theft issues for a fee or by moving money into a protected account.
- Require payment with a retail gift card, prepaid debit card, cryptocurrency, wire transfer, internet currency, or by mailing cash.
- Send text, email, or social media messages that contain personal information.
Visit our Scam Awareness and Social Media Resources webpages for additional resources and information on how to report Social Security Scams.
Together, we will remain vigilant against government imposters scams and help protect your clients, friends, and family from fraud.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic & Digital Communications
OEA.Net.Post@ssa.gov
@SSAOutreach
America Saves Week is Here!
Date: March 1, 2023
Dear Colleague,
Social Security is proud to once again support America Saves Week, taking place this year February 27 through March 3. America Saves Week is an annual celebration, sponsored by the Consumer Federation of America, that encourages Americans to commit to saving successfully.
This year's theme is A Financially Confident You. Each day focuses on a critical area of financial wellness along with a call to action.
- Save Automatically | Monday, February 27
- Save for the Unexpected | Tuesday, February 28
- Save For Major Milestones | Wednesday, March 1
- Paying Down Debt is Saving | Thursday, March 2
- Save At Any Age | Friday, March 3
America Saves Week is a great time to review our online retirement planning tools. Social Security benefits are a critical part of retirement income, but should not be the only source. Please help your clients take a closer look at other sources they will need for a secure retirement.
This is also a great time to remind your clients to open a personal my Social Security account. Opening a my Social Security account is the best way for your clients to see their Social Security benefits grow over time. With their account, they can view their Social Security Statement and personalized retirement benefit estimates. A personal account my Social Security is the perfect tool to help plan for a comfortable and confident retirement.
Thank you for working with us to help the people you serve.
Sincerely,
Diandra Taylor
Social Insurance Specialist
Office of Strategic & Digital Communications
OEA.Net.Post@ssa.gov
@SSAOutreach
New - Continuing Disability Review Report Now Available in my Social Security
Date: February 28, 2023
Dear Colleague,
In our commitment to streamline processes and offer additional online services, adult beneficiaries who do not have a representative payee can now complete the medical Continuing Disability Review Report (Form SSA-454) using their personal my Social Security account.
Social Security regulations require that we periodically review the current medical condition of all people receiving disability benefits to determine if they continue to have a qualifying disability. Details about the Continuing Disability Review process are here.
We send requests for updated disability reports by mail. Eligible beneficiaries now have the option to either return the report by mail or complete the forms using their personal my Social Security account. If eligible, the person can log in to their account and complete the Continuing Disability Review Report (Form SSA-454) and Authorization to Disclose to Information to the Social Security Administration (Form SSA-827). Once submitted, they will receive an email confirmation.
We developed this option to make it easier for your clients to submit their medical Continuing Disability Review Report to us.
Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic & Digital Communications
OEA.Net.Post@ssa.gov
@SSAOutreach
SSA Announces New Centralized Mail Process for Hearings Operations
Date: February 23, 2023
Dear Colleague:
Social Security's Office of Hearings Operations (OHO) is pleased to announce the OHO Centralized Mail process, a streamlined method for processing paper mail sent to hearing offices. You can now use the unique post office box for each hearing office where all incoming mail will be scanned by a contractor. Scanned documents that include a barcode cover sheet upload automatically to the hearing case files and are immediately available for our staff to take the appropriate action. The Centralized Mail process will enhance customer experience at the hearing level by improving the speed and efficiency of processing paper mail.
We began implementing this initiative across OHO this month, and have helpful information available for appointed representatives as we implement this initiative in the Office of Hearings Operations:
- For cases with an electronic folder, continue to use the Appointed Representative Services (ARS) to upload documents to the electronic folder pursuant to Federal Register Notice (FRN), 85 FR 62779.
- When sending paper mail to a hearing office's unique post office box, always include the claimant's barcode cover sheet that was included with the acknowledgement letter as the first page.
- The optical scanner will use the barcode cover sheet to associate the sent mail to the appropriate section of the electronic folder.
- When the barcode cover sheet is unavailable, include the claimant's identifying information so the office can associate the documents with the correct claim.
- For cases without an electronic folder, please send all mail for cases pending at the hearing level to the unique post office box for the specific hearing office. Refer to the Hearing Office Locator website for each office's unique post office box: https://www.ssa.gov/appeals/ho_locator.html.
Thank you for your support as we continue to improve service delivery at the hearing level.
If you have questions regarding this process, please contact OHO.HQ.ARS@ssa.gov.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic & Digital Communications
OEA.Net.Post@ssa.gov
@SSAOutreach
Funding Opportunity with Retirement and Disability Research Consortium
Date: February 14, 2023
Dear Colleague:
The Social Security Administration (SSA) is seeking competitive applications for cooperative agreements to establish a Retirement and Disability Research Consortium (RDRC). Information on this funding opportunity is available here. The application is open through Friday, May 12, 2023, and we encourage institutions serving students of color to apply.
The RDRC is a 5-year cooperative agreement, where SSA provides annual funding to research centers spread across academic institutions and other organizations nationally. Selected RDRC centers will receive agency funding from October 2023 to September 2028.
When completing your application, we ask that you consider the following:
- Equity and how structural barriers may contribute to disparate outcomes among people who have been historically underserved, marginalized, or adversely affected by persistent poverty.
- The COVID-19 pandemic and how it impacts our programs and the populations we serve. We are specifically interested in studies that consider how Long COVID may affect health, employment, and participation in Social Security programs.
To learn more about RDRC funding opportunities and how to apply consider attending an information session on Wednesday, March 8, 2023, from 1:00 p.m. to 2:00 p.m. ET. You can register to attend here. You can visit the applicants training page at Grants.gov to familiarize yourself with the proposal process prior to the informational session.
You may submit questions to Grants.Team@ssa.gov.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic & Digital Communications
OEA.Net.Post@ssa.gov
@SSAOutreach
SSA Welcomes a New Director for the Office of Native American Partnerships
Date: February 14, 2023
Dear Colleague,
The Social Security Administration (SSA) welcomes Richard Litsey as Director for the Office of Native American Partnerships. Please visit our blog to learn more.
Sincerely,
Dawn Bystry
Acting Associate Commissioner
Office of Strategic & Digital Communications
OEA.Net.Post@ssa.gov
@SSAOutreach
Health Insurance Marketplace Open Enrollment Ends January 15 - Time to Review Coverage
Date: January 10, 2023
Dear Colleague,
The Health Insurance Marketplace Open Enrollment deadline of January 15, 2023 is fast approaching.
The Health Insurance Marketplace is a resource where your clients can:
- Compare health insurance plans for coverage and affordability.
- Get answers to questions about health care insurance.
- Find out if they are eligible for tax credits for private insurance or health programs like Medicaid or the Children's Health Insurance Program (CHIP).
- Enroll in a health insurance plan that meets their needs.
Health Insurance Marketplace Open Enrollment runs through January 15, 2023, and changes take effect February 1, 2023. For more information, visit HealthCare.gov or call 1-800-318-2596.
Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Stephen McGraw
Acting Deputy Associate Commissioner
Office of Strategic & Digital Communications
OEA.Net.Post@ssa.gov
@SSAOutreach
